FAQs

Product & Fit

Are Faymus sneakers unisex?
Yes, all Faymus sneakers are unisex. Choose your size using the size chart provided on the product page.

How do Faymus sneakers fit?
Our sneakers fit true to size. If you are between two sizes, we recommend choosing the larger size.

What materials are used in Faymus sneakers?
We use quality synthetic and textile materials selected for comfort, durability, and everyday wear.

Are Faymus sneakers suitable for daily use?
Yes. Faymus sneakers are designed for regular, all-day wear with comfortable cushioning and balanced support.

Ordering

How do I place an order?
Select your size, add the product to your cart, and complete checkout by entering your delivery and payment details.

Can I cancel or modify my order after placing it?
Orders can only be cancelled or modified before they are shipped. Once shipped, changes are not possible.

Will I receive order confirmation?
Yes, you will receive an order confirmation via email or SMS after placing your order.

Payments

What payment methods are accepted?
We accept UPI, debit cards, credit cards, net banking, and other payment options available at checkout.

Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available across all serviceable locations.

Are payments secure?
Yes. All online payments are processed through secure and trusted payment gateways.

Shipping & Delivery

Where do you ship?
We currently ship across India.

How long does delivery take?
Orders are delivered within 5 to 7 business days, depending on your location.

Is shipping free?
Yes, we offer free shipping on all orders.

Will I receive tracking details?
Yes, tracking details will be shared once your order is shipped.

Returns & Exchanges

What is your return policy?
We offer a 7-day return window from the date of delivery.

Are exchanges available?
Yes, exchanges are available for unused products in original condition.

Are worn or used shoes eligible for return?
No. Products must be unused, unworn, and returned in original packaging.

How do I request a return or exchange?
Please visit the Contact Us page and share your order details. Our team will assist you.

FAYMUS
Bold Moves. No Regrets.

Thank you for choosing Faymus.